Refund policy

Refund Policy for Valor Public Safety Consulting, operated by Valor Public Safety Consulting LLC.

For questions, email ssedgwick@valorpublicsafetyco.com and we answer within two business days.

For digital products, you get an instant download. We will refund or replace within 14 days if the file won't download, won't open, is corrupted, you got the wrong product, or you were charged twice. If it downloads and opens as described, it's not refundable for change of mind, but if it's not as described we'll make it right.

For physical products, you have 30 days if unused and in original packaging. Defective or wrong items get a full refund with return shipping covered. Non-defective returns have a 15 percent restocking fee and you pay return shipping. Refunds go back to your original payment within 5 to 10 business days after we receive it. Email before sending anything back.